CONDITIONS OF SALE:
Our order fulfillment center will carefully pack and ship
your article via the U.S. Postal Service.
Uninsured shipments are at your risk, so we advise you purchase insurance. A lot
of packages are lost in the mail. If your insured packet is lost, we will file
a claim for you and send you an approximate replacement of your choice. If you
wish a cash refund for a USPS claim, we can provide you with the U.S. Post Office's
insurance certificate, a pre-completed claim form, and a receipt. You can file
a claim with your local Post Office.
Please note that if you use PayPal to remit your funds,
PayPal requires all shipments be sent utilizing a method which is both insured
and on-line trackable (UPS, Fed-Ex, or USPS Express Mail). We try to approximate PayPal’s requirement
with a less costly method; i.e., U.S. Postal Service with a Delivery
Confirmation and Insurance; and so shipping costs are only about one-third of
what they would be if we were fully compliant and used (for instance) U.S.
Postal Service Express Mail. Inasmuch as
PayPal Protection Policies do REQUIRE on-line trackable/insured shipment
methods, we MUST use either insured mail with a delivery confirmation OR
Fed-Ex, UPS, or Express Mail. If you do
NOT want to pay for an insured shipment, then please
send us a check or money order or if an international customer, euros or
dollars by numbered mail. We CANNOT
accept a PayPal payment for an uninsured, untracked shipment. And with respect to uninsured shipments paid
via check or money order, we cannot be responsible for the loss of or damage to
uninsured shipments. All we can do is to
provide, upon request, evidence of shipment.
Once we place an uninsured item in the mail, we not longer have any
control over the shipment, and we cannot accept responsibility for it.
Additional services such as Priority Mail, Express Mail,
Federal Express, UPS, boxed shipments,
etc., are available upon request. Please ask us. For high-value shipments
within the USA we routinely use
Fed-Ex or UPS Ground (at no
additional cost). However for only a few dollars extra, we can ship ANY order
Fed-Ex or UPS Ground. Fed-Ex and UPS have proven to provide
vastly superior service to the USPS.
If you are unhappy with your purchase for any reason
whatever, we will gladly refund your entire purchase price. All we ask is that
you ship the item (in its original condition) back to us. We will refund your entire purchase price, so
long as we are notified within six weeks of the close of the auction of your
intent to return the item, so that we may in turn ask Ebay for a refund of the
commissions and fees they charged us. If you notify us after six weeks, we will
still honor your refund request, but we will deduct Ebay commissions (2%-5%).
All shipments originate here in Washington State usually
utilizing the U.S. Postal Service. On occasion they are slow, very slow. We
cannot be responsible for slow deliveries. We are not the post office. Our
order fulfillment center ships every day, and will ship your item within 48
hours of receiving your remittance. But once the item has been placed into your
mail system, it is beyond our control. We cannot be responsible for the
slowness or inefficiency of the U.S. Postal Service, sorry. If speed of
delivery is critical, we suggest you pay extra for USPS Priority/Express Mail
or Fed-Ex or UPS (Ground or Air).
All of our postal system shipments include a USPS Delivery
Confirmation. Contrary to popular
belief, the U.S. Postal Service does
NOT automatically track insured mail or Priority Mail; only Express
Mail. Even a Delivery Confirmation is only a “Delivery” confirmation – the USPS
does not guarantee that it will be trackable on line. It may or may not track – but it should show
once it has been delivered (you can see USPS policy regarding D/C’s right here).
In any event, Delivery Confirmation is included with all our USPS
shipments. Simply take the number you will be provided with upon shipment; and
go to www.usps.com - the official site for the U.S. Postal System.
Certificates of Authenticity (COA's) are available on
request and are mailed under separate cover (they are prepared by our order
fulfillment center). They are specific
to the item purchased, and include the item’s origin and image. There is a charge of $2.00 to cover the cost
of the parchment paper, the preparation, and mailing them separately.
8. International Shipments: We are happy to ship
anywhere in the world. But international shipments from the United States (using U.S. Mail) do not offer
insurance except for the most costly option; shipments sent "International
Express Mail" (about $30.00 per shipment).
So our standard options is U.S. Postal Service Air Mail coupled with
commercial insurance from Stamps.Com, UPS, Fed-Ex, or Wells Cargo. This method is very inexpensive (typically $7.99),
but is not tracked. There are other shipment methods available for
international customers, including "Global Priority Mail" (usually $16.99)
which includes a Delivery Confirmation, which though is not the same as
“tracking” (see item #6 above), it does oftentimes record the item’s exit from
the USA. However oftentimes it does not record
its delivery in a foreign country as many country’s postal systems do not
support bar-code delivery confirmations.
However the shipment method is allegedly expedited. The U.S. Postal Service also
offers trackable and insured Global Priority Mail (typically about $23); trackable
and insured “Overnight” Express Mail (typically about $28); and numbered/registered
mail (typically about $19). If you do
not wish to pay for an insured shipment, you may send a dollar-denominated
money order or you may send euros or dollars via numbered mail. However again,
we cannot be responsible for uninsured shipments once we have placed them into
the mail. We will provide upon request
evidence of shipment. But once the item
is in the mail, we no longer have any control over its delivery, and cannot
assume any responsibility for it.
International shipments ARE more susceptible to loss than domestic
shipments. Of perhaps 2,000 or more
international shipments we have made to dozens of countries throughout the
world, perhaps 15 uninsured, unnumbered shipments have been reported lost (as
claimed by the customers); four shipments to Canada, five to the U.K., two to
Australia, and one to New Zealand (note: ALL Commonwealth countries!)
- and one to France, Spain, and Italy and three to Poland. One
package to Great Britain was opened and the contents removed. The Post Office
has even lost a registered mail parcel to Canada and an Express Mail package to
Australia! Mail to Great Britain, Canada and Australia has proved not only
susceptible to "loss", but also to very slow transit times through
Customs - especially Canada. Shipments to Italy, France, Spain,Poland and Greece have been known to cause